REFUND POLICY

Policy formulation purpose and scope

This refund policy formulates unified and fair return and refund standards for all UGREEN digital accessories including chargers, power banks, cables, hubs, and NAS devices. It standardizes cross-border after-sales procedures and protects the legitimate rights and interests of global customers.

60-day valid return application period

All global orders enjoy a 60-day valid return window calculated from the package receipt date. All formal return requests must be submitted within this period to obtain official inspection and refund qualifications.

Product return eligibility conditions

Returned electronic accessories must remain unused, intact, free from artificial damage, scuffs, short circuits, or water intrusion. All original packaging, user manuals, and supporting accessories must be completely retained. Products damaged by personal disassembly, improper use, or artificial wear are not eligible for returns.

Effective refund and exchange scenarios

We support full refunds, partial refunds, or product replacements for quality problems caused by production and logistics processes, including product functional failure, poor contact, missing accessories, transportation damage, and incorrect delivery.

Required evidence for refund application

Users applying for refunds due to product quality defects need to provide clear photos or videos to prove product abnormalities. Our professional after-sales team will conduct objective assessment and provide targeted solutions.

Standard refund processing cycle

After the returned products arrive at the warehouse and pass comprehensive official inspection, all refund review and fund issuance procedures will be completed within 5 to 10 business days.

Unified USD refund calculation standard

All refund amounts are calculated in US dollars based on the original actual payment amount and returned to the initial payment channel. The specific arrival time depends on the processing rules of banks and payment platforms.

Equal after-sales protection for discounted orders

Summer promotional discounted products and regular-priced products follow identical refund and after-sales policies. Discounted orders with genuine quality problems will enjoy complete official after-sales protection.

Non-returnable situations

Unconditional returns caused by personal subjective dislike of appearance, mismatched device adaptation, or unsatisfactory personal experience without objective quality defects are not accepted. All return judgments comply with official policy provisions.

Policy adjustment and dispute resolution basis

We reserve the right to adjust this policy in accordance with international e-commerce norms and American consumer protection laws. All after-sales disputes shall be resolved based on the latest officially released policy version.

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