CUSTOMER SERVICE POLICY

Policy scope and basic principles

This customer service policy formulates unified and standardized service standards for pre-sales consultation, order processing, logistics coordination, and after-sales maintenance services. All clauses apply equally to global users to ensure fair, efficient, and reassuring cross-border shopping experience.

Professional pre-sales technical consultation

Our customer service team provides professional pre-sales guidance including product compatibility judgment, fast charging protocol matching, interface function introduction, usage tutorials, and model selection suggestions, helping users quickly find the most suitable accessories for their devices.

Standard order processing cycle

After payment confirmation, our team completes order review, product quality inspection, anti-pressure and shockproof packaging, and shipment arrangement within 1 to 3 business days. Electronic accessories are fully packaged to avoid extrusion, damage, or line breakage during long-distance international transportation.

Global unified delivery specification

All cross-border orders follow a unified global delivery cycle of 6 to 12 business days. We do not provide expedited shipping services to ensure consistent logistics standards and equal delivery treatment for all global customers.

Permanent free worldwide shipping rules

All UGREEN digital accessories enjoy free worldwide shipping with no minimum order limit. No delivery fees, handling charges, or regional additional fees will be charged during checkout, and all transactions are settled uniformly in US dollars.

60-day official after-sales return window

All orders enjoy a 60-day valid return protection period starting from the package receipt date. Users can submit return applications within the period for non-human damage such as product functional failure, poor contact, delivery errors, and quality defects.

Fixed refund processing timeline

After the returned products arrive at our warehouse and pass official inspection, all refund review, verification, and fund settlement procedures will be completed within 5 to 10 business days. Refunds will be returned to the original payment account in US dollars.

Equal service for all customers

We provide equal professional service for all users regardless of order amount, purchase region, or consumption frequency. All consultation, order inquiry, technical support, and after-sales applications will be responded to and processed seriously.

Continuous service experience optimization

We continuously optimize service processes according to American consumer habits and global user feedback, improving response efficiency, logistics tracking transparency, and after-sales problem-solving speed to create a smoother shopping experience.

Core service tenet

We adhere to rigorous, professional, and sincere service attitude. We treat every electronic accessory purchase seriously, providing stable technical support and reliable after-sales protection for every user’s digital life.

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